Neru Insights: AI in Sleep & Chronic Care

Articles from the Neru team on how intelligent automation is changing care delivery, margins, and compliance.

July 16, 2025
Compliance & ROI

Boost CPAP Compliance and ROI with AI-Powered Sleep Support

Up to 50% of patients stop using CPAP in year one. Here's how AI helps suppliers reduce support costs and improve compliance-driven revenue.


Improving CPAP (Continuous Positive Airway Pressure) compliance has become increasingly difficult. Growing patient volumes, regulatory requirements, and staffing shortages continue to strain operations and resources. These challenges call for strategic innovation, operational efficiency, and a patient-centered approach.

That's where Neru Health excels. With a mission to transform sleep support, Neru Health is leading the way with AI-powered tools that simplify operations, improve patient outcomes, and boost financial performance. For suppliers struggling to increase compliance rates, Neru's intelligent platform offers a novel AI driven solution that not only reduces overhead but also improves patient satisfaction and therapy adherence.

The Compliance Challenge

Up to 50% of patients discontinue CPAP use within the first year, putting both their health and supplier reimbursement at risk.

Improving compliance isn't optional, it's essential for operational success and sustainability. For sleep clinics and medical supply houses, patient non-compliance doesn't just jeopardize health outcomes, it directly affects reimbursements tied to adherence rates.

Neru Health leverages the power of AI to streamline and automate key support functions and equip suppliers with the tools they need to deliver proactive, personalized care without increasing employee hours.

AI Powered Results That Drive ROI

Neru Health's ROI model is rooted in the real economics of Medical Disposable suppliers. It delivers a strong return on investment by improving patient compliance and automating 80% of manual follow-up. This generates approximately $170 in annual value per patient.

By minimizing overhead and maximizing engagement, Neru's AI solution delivers. For patients, effective supply management and customer care means fewer missed days of therapy and simplified CPAP services. For suppliers, it means less time spent on fulfillment, and more time spent on operational growth.

The Future of Sleep Therapy

Increased Compliance

Obstructive Sleep Apnea (OSA) is a serious medical condition affecting millions of Americans. While CPAP therapy remains the gold standard for treatment, ensuring long-term patient compliance is a persistent challenge.

Neru leverages intelligent, AI-driven workflows to keep patients engaged in their CPAP therapy. Its lifelike virtual agent delivers proactive guidance, timely reminders, and 24/7 access to customer care. Patients are more likely to remain therapy compliant when they feel supported, and Neru ensures they never feel alone in the process. By detecting early signs of non-compliance and delivering timely, personalized interventions, Neru helps improve patient outcomes, and sustains long-term retention.

Reduced Costs

Suppliers spend a significant portion of their budget on customer support and fulfillment. By automating common patient interactions and disposables replenishment, Neru's AI enhances operational efficiency without sacrificing quality of care.

Improved Patient Care and Satisfaction

Better support means better care. Patients value the convenience of automated humanlike customer care. Whether it's troubleshooting device issues, answering patient questions, or managing reorders, Neru delivers secure, accurate, and consistent support – fast.

Effortless CPAP Supply Replenishment

Neru automates sleep supply replenishment to reduce administrative burden and works as an extension of your care team to significantly reduce the need for manual labor. Neru's AI agent is fully trained, and it works round-the-clock, with the capability to simultaneously manage high volumes of patient interactions.

Learn How Neru Health's AI Agent Returns $170 Annual Per Patient, Reduces Calls by 34% and Raises Compliance

Neru Health bridges the gap between the increasing need for resources and supplier capacity. It optimizes workflows to improve compliance, continuity of care, and overall efficiency that reduces costs and increases revenue.

Join the leading suppliers that have already seen a 10% increase in compliance and reduced labor demands with Neru's AI-driven solutions. To see how Neru can improve your operations and bottom line Calculate your ROI here

Connect with Neru Health:

July 23, 2025
Morgan Moncada, CEO
Industry Analysis

What Non-Compliance Is Actually Costing Your DME Business

I've been sitting with the math. Most DME operators don't realize what non-compliance is costing them beyond reimbursement.


I've been sitting with the math. Over the past few months, I've met with DME operators across the country. I've reviewed their adherence data, examined their support workflows, and spoke with the owners about the future of DME supply.

The constant among DME operators is that most don't realize what non-compliance is costing them. Non-compliance is not just a matter of reimbursement, it includes missed time slots, operational drag, patient retention issues, and the burden of phone time spent on follow up that takes away from a supplier's rate.

The Financial Impact of a 10-Point Adherence Lift

When I put real numbers into this, here's what I see:

For a DME supplier managing 1,000 PAP patients:

If 600 patients are currently compliant, and we lift that to 700 (a 10-point increase), that translates to $113,600 in additional revenue.

When factoring in support cost savings due to no longer providing manual follow up for those patients 100 patients, the upside reaches approximately $118,800 per 1,000 patients. When scaled across most supplier Medicare populations, the financial impact compounds quickly.

What Clients are Telling me

"We're seeing real engagement, and it's not adding to our team's load." - BetterNight

We recently completed a 90-day pilot with a national sleep DME supplier, beginning with a panel of 3,000 patients.

Here's what happened:

  • A 10-point lift in Medicare adherence
  • More than $340,000 in revenue gains
  • No expansion of the existing support team
  • Support tickets declined by 50–60% within the first six weeks

Why my Approach is Working

I was skeptical that patients would engage with AI-driven outreach, particularly with something as personal as CPAP therapy. But the data proved me wrong. When the outreach is well-timed, contextual, and humanlike in tone, patients respond.

Here's what I know:

  • The highest level of engagement happens through SMS and voice
  • Patients respond to personalized outreach that addresses patient-reported issues, like claustrophobia, mask fit, insomnia
  • Patients are most likely to remain compliant when they have reliable access to support

What Does it Mean for the Industry?

Margins in DME are getting so tight that adherence can't be an afterthought for any supplier that wants to stay in the game. From what I see, the organizations positioned to thrive in the next year will be those who automate where it makes sense, improve patient communication, and free staff time to focus on higher impact tasks.

Want to See the Math for your DME Business?

I'm happy to run the numbers for you. Just DM me your patient volume and we'll model what a 10% lift looks like for your business.

Morgan Moncada

CEO, Neru Health

morgan@neruhealth.com

More articles coming soon...